FAQ

  • Driving:

    To reach Hastings Pier, you can drive down following the A21 or if you are coming from the east or west, follow the A259.

    Train:

    You can take the train to Hastings station, which is just a short walk away from the pier.

    Bus:

    Several bus routes serve the area, with stops conveniently located near the pier entrance.

    No matter your preferred mode of travel, Hastings Pier is easily accessible for all visitors.

  • Hastings Pier welcomes all ages perfect for family days out!

    We do have events that take place and these can be age restricted so please check out our upcoming events for further information.

  • The pier is completely flat with no steps from the entrance to the rear.

    The terrace is only accessible via stairs.

    Any customers requiring a personal assistant should purchase a GA ticket as normal and then contact the ticket seller to arrange further details.

  • All advanced tickets should be purchased through one of the recognised outlets used by the venue, more often that not these are Skiddle (e-tickets), Resident Advisor, Native, Seetickets or directly from the promoter. However occasionally events may be sold via other ticketing outlets, please contact hello@hastingspier.com if you have any queries.

    Please note you cannot purchase advanced tickets over the phone with the venue or directly from the premises, however on most occasions when the event is not sold out you will be able to purchase tickets on the door. Please check the event listing for details.

    For non-received or lost tickets please contact the outlet that the tickets were booked / purchased through and not the venue directly.

    BEWARE OF SECONDARY TICKETING (Touts, facebook, etc). Fraudulent tickets such as cancelled & duplicated tickets can be sold on the secondary ticketing market and will not be accepted on entry. The venue is unable to help with ticketing problems unless tickets are purchased with an authorised ticketing agent.

  • We are aware that at some of our shows there can be a high level of noise. If you need to contact someone regarding noise complaints, call 07593311288

  • If you are requesting a refund, please contact the ticket seller directly.

  • Hastings Pier is a wonderful spot for fishing, but in order to make sure the Pier can be safely enjoyed by everyone, we have some restrictions on when fishing can take place.

  • There are a wide variety of benches on the pier for you to sit on.

  • Poor weather can unfortunately disturb events we hold on the pier. We update our Facebook and Instagram ahead of time if an event is to be rescheduled or cancelled. If you are to have any concerns please contact us!

  • During events, there will be an allocated smoking area. However, we strongly do not allow any smoking on the pier when there is not a specified smoking area.

  • Hastings Pier takes a zero tolerance policy towards drugs in relation to possession, dealing or using.

  • Please ensure you bring ID to the venue. Anyone who looks to be under the age of 25 years will be challenged to prove his or her age to buy alcohol. The venue operates Challenge 25.

    Accepted forms of ID are: Drivers License (full or provisional), or a Passport (valid)

    Any ID found to be fraudulent will be confiscated. Under no circumstances will they be returned once confiscated.

  • We discourage bringing medication to the venue; however we do understand that for some people this is a necessity. Therefore should a person attend a show with prescription drugs the following applies:

    A sealed package of prescribed medication of a small quantity is permitted providing that the persons name is on the label. A prescription for the medication if possible should be brought with you if possible.

    Any person with items that are deemed unidentifiable / not in the original packaging or of a large quantity will be asked to speak with the medics on the night who will assess the situation and the items may be removed until after the show and held in the medical room where they can be accessed if required.

    Please be aware that security or the medic may request evidence on entry. You may also be requested to speak with the duty manager.

    A person who intends to bring into a venue medical sharps will be asked to discuss their usage with the duty manager & the venues medical staff, in a private area, to ensure that their condition requires immediate access to these items and to also ensure the customer is aware of how to locate and access an area whereby they can administer the required treatment without any concern.

  • In accordance with licensing law the venue has the right to refuse admission without providing a reason. If you have consumed alcohol prior to arrival & appear to be in an intoxicated state or behave inappropriately in the queue or in view of the venue staff you may be refused entry without a refund.

    Crowd surfing and the throwing of drinks are strictly prohibited in the venue and those who do this will be ejected without a refund. In line with licensing law the venue has the right to refuse admission to any patron without providing a reason.

  • Once you have entered a venue there will be no pass outs and no re-admittance. Should you leave the venue for any reason you will not be readmitted and no refund will be given.

  • Door opening times vary from show to show so please check the website for updates, show times will also be printed on the tickets. On most occasions

    Set times will be listed on the venues social networking pages as and when they are known to the venue. Normally these are unknown until the day of the show, so they are often not released. All times listed are subject to change and are to be used as guidance only.

  • Some shows will contain strobe lighting or smoke effects. Should you have any concerns please contact the venue prior to arrival or speak to a member of staff on the night.

CONTACT US